General Cancellation Policy
All cancellations must be made through our official channels. Cancellation fees may apply based on the timing and type of booking.
Cancellation Methods
- Email us at: support@jomoride.com
- Through our mobile app
Cancellation Charges
Hourly Bookings
- More than 4 hours: Free
- 2-4 hours before: 25%
- After driver assignment: Cannot cancel
Weekly Bookings
- More than 24 hours: Free
- 12-24 hours before: 30%
- After driver assignment: Cannot cancel
Outstation Bookings
- More than 48 hours: Free
- 24-48 hours before: 40%
- After driver assignment: Cannot cancel
Refund Policy
All eligible refunds will be processed within 5-7 business days to the original payment method.
Refund Timeline
- Credit Card: 5-7 business days
- Debit Card: 3-5 business days
- UPI: 1-2 business days
- Net Banking: 2-3 business days
- Wallet: Instant (within 24 hours)
Contact Us
Customer Service
Email: support@jomoride.com
Hours: 24/7 Support
Important Notes
- Refund amount is calculated after deducting applicable cancellation charges
- Processing fees (if any) are non-refundable
- Refunds are processed only to the original payment method
- Contact customer service for any refund-related queries
- Emergency cancellations are handled with priority
